Privacy Policy


This Privacy Policy (or “Policy”) tells you how DIY Deck Solutions LLC, (“DIY Deck Solutions,” “we,” or “our”) collects, uses, shares, and protects information obtained from and about our customers (“you”). It also tells you how you can access and update your information and make certain choices about how your information is used. This Privacy Policy covers both our online and offline data collection activities, including information that we collect through our website, as well as our offline programs and events. By using or by otherwise giving us your information, you agree to the terms of this Policy. If you are a California resident, please see Section 10 for a description of your rights and our collection policies pursuant to the California Consumer Privacy Act.

If we want to change the way we handle your information, we will post those changes in this Privacy Policy. For material changes (i.e., substantially new practices you wouldn’t expect from us or that we didn’t previously tell you about), we may decide to notify you more prominently and/or give you prior choice. We reserve the right to make changes to our practices and this Policy at any time, provided that we follow the procedures above.

This Privacy Policy answers the following questions:

  1. How do we collect information from you?
  2. What information do we collect?
  3. How do we use your information?
  4. Do we use cookies to gather information?
  5. With whom do we share your information?
  6. How do we protect your information?
  7. Other important policy information
  8. How can you contact us with questions?
  9. California “Do Not Track” Notice?
  10. California Privacy Rights
  11. How to contact us


This Privacy Policy applies to information that we collect from or about our customers through the methods described below. We may combine information collected via one method (e.g., a website) with information collected via another method (e.g., a call center). We do this to get a more complete view of our customers, which, in turn, allows us to serve you better and with more personalization. Also, note that not all of the methods listed below may be relevant to you.

The DIY Deck Solutions website: We may collect information from you through (a) our U.S. website ( or (b) any site or web application that we may develop and run on a third-party social network such as Facebook. This Policy will only apply if it is posted or linked to on the website or application which you are using.


We collect the information you provide directly to us, such as when you open an account, place an order, ask to receive emails, or interact with us on social media. The types of personal data we may collect directly from you include:

Contact information, such as your name, email address, mailing address, and phone number;

Account information, such as your username and password;

Billing information, such as credit card details and billing address;

Optional information you may choose to provide, such as your date of birth, gender, social handles, skincare concerns or preferences; and

Any other information you choose to provide.


We collect information about your use of the Services, such as the products you buy or express interest in.


Occasionally, we may obtain information about you from other sources. For example, we may hire a third-party data aggregator or vendor to provide us additional information about our existing customers (this is known as “data appending”), including information from your profile or postings on a third-party social network. We may also receive information from third-party co-sponsors who we may partner with occasionally to run special promotions or giveaways. We may also receive information about customers in the event we acquire other companies.


Depending on how you interact with DIY Deck Solutions (online, on the phone, etc.), we may collect from you various types of information, which are described in more detail below. In some instances (and unless we say otherwise below), we may combine one type of information with another type of information, and store them together in our records. In all cases, however, we strive to limit the amount of information we collect and store to that which is necessary to provide you the relevant services.


This includes any information that would allow us to personally contact you, such as your name, home or mailing address, phone number (home, cell, etc.), or email address. In some cases, this could include information that you give us about someone else (for example, if you ask us to ship a DIY Deck Solutions product to a friend). We typically collect personal contact information in connection with a variety of activities, including account registration (e.g., online shopping and website community features, newsletter sign-up, or other registration), product orders, customer service, contests and promotions, and customer feedback. If you create an account with us, some of your personal contact information may be stored under your account profile. To review or edit this information, go to the relevant “My Account” section of our site or contact Customer Service at


This refers to any information that is required for you to establish a unique account with us or for us to give you access to your specific account information. Examples include customer number, login ID, screen name, password, and/or security question and answer. Certain login information, such as your customer number, may be generated by us and then sent to you. We only collect (or create for you) unique login information for those activities that require an account. Your unique login information, especially your password, should always be kept confidential and should never be shared with anyone else. To change your account password, go to the relevant “My Account” section of our site or contact Customer Service at


This includes any information that describes demographic or psychographic characteristics. Examples may include your date of birth, age or age range,

gender, facial attributes (e.g., hair color, eye color, skin type, skin tone, etc.), general geographic location (e.g., zip code or city and state), favorite products, hobbies and interests, or lifestyle information. We typically collect demographic information in connection with a variety of activities, including account registration (e.g., online shopping, website community features, newsletter sign-up, etc.), contests and promotions, and customer surveys. If you create an account with us, you may be allowed to modify certain demographic information stored under your account profile. To do so, contact Customer Service at For demographic information associated with your profile on a third-party social network (e.g., Facebook), see separate paragraph on “Social network information” below.


This includes any information about the computer system or other technological device that you may be using to access one of our websites. We typically collect this information through the use of automated technologies such as cookies and web beacons. For more on cookies, see Section 4 below. Examples of technical computer information that may be collected include your computer’s IP address, operating system type, and web browser type. If you access our website via a mobile device such as a smartphone, the collected information may also include your phone’s unique device ID, location, and other similar mobile device data. Technical computer information is not typically associated with your personal contact information.


This includes information about how you use and navigate our website, including which links you click on, which pages or content you view, and other similar information or statistics about your interactions with our websites (e.g., date and time of visit, which site you came from, etc.). This information is captured using automated technologies such as cookies and web beacons, and may be collected regardless of the device you may be using (computer, smartphone, tablet, etc.). This information may also be collected using third-party analytics services (such as Google Analytics) that collect data in aggregate (such as number of visits to a particular page or the amount of time spent on a site). We may also use these technologies, such as web beacons, to capture information about how users respond to certain email campaigns (e.g., time the email is opened, where users link to from that email, etc.). Website usage information may be associated with your personal contact information. For more on cookies and analytics, see Section 4 below


This includes information that you voluntarily share with us about your experience in using our products or services, including our beauty products, or website. Examples may include comments and suggestions, testimonials, or other feedback you send us about what you may have liked (or disliked) about your experience in using our products or services. We typically collect this information in the form of customer surveys, feedback forms, and email correspondence.


This refers to any content that you create and then share with us (and perhaps others) by uploading it to one of our websites, such as our Facebook fan pages. Examples may include photos, videos, personal stories, or other similar media or content. We mostly collect customer-generated content in connection with contests and promotions, website community features, customer engagement, and third-party social networking.


This refers to any information that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with us or that you post publicly. Examples may include your basic account information (e.g., name, email address, profile picture, gender, birthday, current city, user ID, list of friends, etc.) and any other additional information or activities that you permit the third-party social network to share with application developers or that you post publicly on a DIY Deck Solutions social networking page. For example, we may receive your social network information (or parts of it) when you download or interact with a DIY Deck Solutions application on a social networking site (such as Facebook) or use a third-party social networking feature that is integrated within the DIY Deck Solutions website (such as Facebook Connect). To learn more about how your social network information may be obtained by DIY Deck Solutions (or other application developers), please visit the website of the relevant third-party social network.


This refers to any other information that we might need to collect for a specific DIY Deck Solutions form, feature, or other service that you use or request. What this information might include will vary depending on the method of collection and the specific purpose(s) for which the information is being collected. Please see Section 3 below for more specific examples.


The following paragraphs describe the various purposes and features for which we might collect and use your information, and the different types of information that might be collected for each. Please note that not all of the uses listed below will be relevant to every customer.


We may use your information to maintain your accounts with us, including administering any customer loyalty or rewards programs associated with such accounts. This typically involves the use of the information that was originally collected to set up your account (e.g., personal contact information, payment information, account login information, demographic information, etc.).


We may collect and use your information to provide you customer service, including responses to your inquiries. This typically requires the collection and use of certain personal contact information (such as your name, email address) and information regarding the reason for your inquiry (e.g., order status, technical issue, product question, general question, etc.). Customer service may be provided through various forms of communication, such as email correspondence and call center support. We may also use your personal information to protect against, identify, investigate, and respond to fraud or other illegal activity.


We may collect and use your information so we can constantly improve our products, tailor them to your needs, and come up with new product ideas. This mostly involves the collection and use of demographic information and customer feedback. Personalized product recommendations: We may use your information to provide you with DIY Deck Solutions product recommendations, offers, and rewards that are tailored to your interests and profile.


We may collect and use your information to administer a contest, sweepstakes, giveaway, competition, or other similar marketing campaign or promotion. These events typically require the collection and use of personal contact information (for prize fulfillment), limited demographic information (for eligibility), and, in some cases, customer-generated content. Some promotions with customer-generated content or a social networking component will be run on third-party social networks such as Facebook (e.g., on our Facebook fan page). To comply with sweepstakes laws, we may publish or share limited information about promotion winners (such as name and city of residence). For more information about our contests and other promotions, please see the official rules or details posted with each promotion.


We may collect and use your information to send you marketing communications, such as email communications, mobile messages (including text and/or push notifications), digital advertisements and postal mailings. These communications may inform you about new products, store events, special discounts and coupons, beauty tips, and other news and special offers. On occasion, these communications may also contain information or offers about third-party products. Sending you marketing communications mostly requires the collection and use of certain personal contact information and/or demographic information. In some instances, this may involve the use of technical information or precise geo-location information obtained from your mobile device. This allows us to send you messages directly to your mobile device, including offers and coupons based on your location. You can always opt-out from receiving marketing communications either by following the unsubscribe instructions provided in each such communications or by updating your device settings for mobile messages. If you have an online account with us, you may be given the option to change some of your communication preferences under the relevant “My Account” section of our site or by emailing Customer Service at You may always opt out of marketing communications at any time by using the “Unsubscribe” link at the bottom of any email communication from us. Please note that even if you opt out from receiving marketing communications, you may still receive other communications from us, such as order confirmations, notifications about account activities (e.g., account confirmations, password changes, etc.), and other important announcements (e.g., product recalls, privacy policy changes, etc.).


We may collect and use your information to personalize your experience and save you time when you visit our websites. This is typically done through the use of automated technologies (such as cookies) that collect and remember certain account login information, technical information, and/or previous website usage information. For example, we might remember your login ID or username so you can quickly login the next time you visit our site. Based on this type of information, we might also show you specific DIY Deck Solutions content or offers that are more relevant to your interests.


We may collect and use your information to give you access to our website community features, such as features that may allow you to upload and share ratings, reviews, questions/answers, stories, pictures, videos, or other content. This typically involves the collection, use, and (in some instances) public display of certain personal contact information, account login information, demographic information, and/or customer-generated content. Because these types of features are “communal” in nature, information you post in these areas may be visible to others. Please use caution when using these features or uploading content to the DIY Deck Solutions site. For some community features, you may have the ability to control whether some parts of your profile can be seen by others and whether we send you notifications about certain community activities (like the fact that one of your questions has been answered). To access these settings, go to the “My Account” section of our site and login to the relevant community account. For community features that are integrated with third-party social networks such as Facebook, see separate paragraph on “Third-party social networking” below. Website viral features (e.g., tell-a-friend): Where permissible under applicable law, we may request and use your information so you can use our website viral features, such as tell-a-friend. These features allow you to easily share certain DIY Deck Solutions news, product information, promotions, wish list items, or other content with family members and friends. These features typically require the collection and use of certain personal contact information (such as email addresses and names) so that the selected message or content can be delivered to the proper recipients. In some instances, this information may be stored in our records so we can track and reward our customers for their referrals. For tell-a-friend or other viral features offered by third-party social networks (such as Facebook “Share” and “Like” features), see separate section on “Third-party Online Advertising” below.


We may collect and use your information when you interact with third-party social networking features, such as Facebook Connect, Facebook Like, Pinterest, and Instagram. These tools may be embedded into our sites for the purpose of running contests, allowing you to share content (such as beauty tips, articles, stories, etc.), allowing you to sign up for certain DIY Deck Solutions accounts, or for other stated purposes. If you use these tools, we may have the ability to obtain certain information about you from your social networking profile (see “Social network information” under Section 2). You can learn more about how these features work, and the profile data we may obtain about you, by visiting the website of the relevant third-party social network.


We may allow third-party ad networks to collect and use your information to show you targeted ads (including DIY Deck Solutions digital ads) on our sites or on other sites. Some of these ads may entice you to come back and revisit our site for new offers and promotions. This type of advertising typically involves an ad network collecting and tracking certain technical information (such as your IP address) and website usage information (such as your browsing history) on our sites and across many other sites on the Internet. This does not involve the collection, use, or sharing of your personal contact information, such as your name or email address. You can opt-out from this type of third-party tracking at any time by going to:

Other general purposes (e.g., website security, internal research)

We may collect and use your information for other general business purposes, such as to maintain the day-to-day operation and security of our websites and to conduct internal marketing and demographic studies. These activities mostly require the collection and use of certain personal information, demographic information, technical computer information, website usage information, and customer feedback.


We use cookies on our website. A cookie is a small file of letters and numbers that we put on your device when you visit our website and which allows us to recognize your computer when you come back to our site at a later time. Cookies allow us to enhance your website experience in several ways. For example, we use cookies to remember the items that you place in your shopping cart and to assess how visitors are using our site.

We may also use cookies to personalize certain website features and to show you content and ads more relevant to your interests. By accessing and using our website, you consent to our use of cookies. You can learn more about cookies and how they work at You can always disable cookies through your browser settings. Doing so, however, may disable certain features on our websites, such as online ordering. To opt-out from third-party cookies that are used for advertising purposes, you can do so on the NAI website at We may use third-party web analytics services on our websites, such as those of Google Analytics. The service providers that administer those services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The

information collected through these means (including IP address) is disclosed to these service providers, who use the information to analyze use of our websites. You may deactivate the ability of these analytics services to analyze your browsing activities on our websites. To disable Google Analytics, please download the browser add-on for the deactivation of Google Analytics provided by Google at To learn more about privacy and Google Analytics, please consult the Google Analytics overview provided by Google at


We may share your information with the types of companies or in the situations described below. We do not rent or sell your information to third-party companies for their own marketing use.


We may share or receive information about you, including personal information, with or from our corporate affiliates, including our sister company, Ghosh & Associates Inc., and Howell Media Group, LLC.


These are outside vendors, agencies, or contractors we hire to help us run our business (e.g., fulfill orders, operate our websites, run promotions and marketing campaigns, operate our call center, etc.). The information shared with our vendors could include personal contact information, payment information, demographic information, or other types of information depending on the service being provided by the vendor. Our vendors are only allowed to use your information for the specific tasks we’ve hired them to do, and for no other purpose. They’re also required by contract to keep your information confidential and secure.


This is when we may need to share your information for law enforcement or other legal purposes. This type of sharing may be necessary in connection with a lawsuit, claim or investigation, governmental inquiry, court order, enforcement of legal rights (e.g., contract terms, intellectual property rights, etc.), safety issue, or other similar legal or security matter.


We may share (or receive) information about you, including personal contact information, in the event of an acquisition, merger, sale, corporate restructuring, bankruptcy, or other similar event that involves DIY Deck Solutions or its parent or affiliated companies. If such an event occurs, we will take reasonable steps to require that your information be handled in accordance with this Privacy Policy, unless it is not practicable or permissible to do so.


We use a variety of standard methods (described below) to keep customer information confidential and secure. Please note, however, that these protections do not apply to any information you choose to share in public areas such as our website community features or other social areas.


We store your information in secure operating environments that are protected from the public and that we only allow authorized employees and agents/contractors to access on a need-to-know basis.


We use industry-standard encryption to provide greater protection for sensitive financial information, such as your credit card information or other payment information, when such information is sent to us over the web. For example, encryption is used when you make payments through our online store, as well as if you choose to have your payment information stored with our third-party processor for future online purchases.


In addition to the methods above, we may take other measures to protect your information, depending on the sensitivity of the data and other considerations (such as how the information is collected and where it is stored). These measures may include (among other things) additional access restrictions, password requirements, and physical protections (e.g., secure data centers, etc.).


Despite all of our efforts, no security safeguards or standards are guaranteed to provide 100% security. It is also important for you to play a role in keeping your information safe and secure. When signing up for an online account, please be sure to choose an account password that is hard for others to guess and never to reveal it to anyone else. If you use a shared or public computer, never choose to have your login ID or password remembered and make sure to log out of your account every time you leave the computer.


This section provides additional information that is important for you to know about this Policy or our practices.


We do not solicit or collect any type of information from a person known to be under the age of 13. If we discover that we have accidentally collected information from a child, or you have reason to believe that a child has provided personal data to use, please contact us and we will remove that information from our records as soon as feasibly possible (or obtain the necessary parental permission to retain it).


Our websites may provide links to, or features from, other third-party sites (such as third-party social networks) that we do not own or control. If you click on such links or use such features, you do so at your own risk. We are not responsible for the content or practices of any third-party site, application, or feature.


DIY Deck Solutions does not currently recognize and process “do not track” signals from different web browsers. You may manage your preferences for tracking across sites in the Third-party Web Analytics section above. For more information on “do not track” please visit

If you are minor under 18 and have a profile on, you may ask us to remove reviews or other content that you posted on the site by writing to We will begin to process your request within 30 days. Please note that processing your request does not ensure complete or comprehensive removal of content that you posted.


Pursuant to Nevada law, you may direct a business that operates an internet website not to sell certain personal information a business has collected or will collect about you. DIY Deck Solutions does not sell your personal information pursuant to Nevada law. However, Nevada residents have the legal right to opt out of the sale of their personal information, even if their information is not currently being sold. For more information about how we handle and share your personal information or to opt-out under Nevada law, contact us at

For California Residents

Effective January 1, 2020, this section applies to you and supplements our Privacy Policy if you are a resident of the State of California. It is intended to provide certain information to you as required by the California Consumer Privacy Act of 2018 (“CCPA”), as amended.

This notice applies to information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household such as your real name, alias, postal address, unique personal identifier, online identifier Internet Protocol (IP) address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers (defined in the CCPA as “Personal Information”). This notice applies to Personal Information of California residents collected through this Website.


Publicly available information we obtain from government records,

De-identified or aggregated consumer information.


We have collected the following categories of Personal Information from consumers within the last twelve (12) months:





A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.


Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, signature, address, telephone number, passport number, credit card number, debit card number, or any other financial information. Some Personal Information included in this category may overlap with other categories.


Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).


Commercial information

Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.


Biometric information

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.


Internet or other similar network activity

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.


Geolocation data

State and country location.


Sensory data

Audio, electronic, visual, or similar information.


Professional or employment-related information

Current or past job history or performance evaluations.


Education information

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.


Inferences drawn from the above

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.



We obtain Personal Information provided voluntarily by you or a family member when you purchase our products or submit other similar forms directly to us or our affiliates by mail, email, by telephone, or via our websites and mobile applications. We also gather it from written or verbal inquiries submitted by you, surveys, transactions, and from online interactions with you.

We also collect information from third parties and publicly available sources, which include data service providers, social media services, advertising and market research firms, joint marketing partners, and consumer reporting agencies.

Business Purposes for Collection of Personal Information

Collecting and using Personal Information is necessary to our business as a consumer products company in order to develop, enhance, and administer our products and services, respond to your requests, inquiries and concerns, inform and educate you about our company and events, and for advertising and marketing purposes. It also helps us to confirm your identity for certain transactions you request or that are initiated on your behalf, improve our website and mobile application user experience, authenticate users, prevent and detect fraud and potential security issues, and fulfill our legal and regulatory obligations such as tax reporting.


You, your authorized representatives, legal agents, and other persons acting on your behalf or to whom you ask, instruct or authorize us to disclose your Personal Information,

Our contracted service providers who provide a service to or on behalf of DIY Deck Solutions, including analytics service providers, payment providers and website partners,

Our auditors, consultants, accountants, attorneys and others providing professional advice to DIY Deck Solutions,

Other DIY Deck Solutions affiliates and brands,

Business partners of DIY Deck Solutions,

Applicable governmental, regulatory, supervisory, law enforcement, tax or similar authorities or industry bodies,

Any other person or entity DIY Deck Solutions reasonably thinks customary, necessary or advisable for the business purposes disclosed in our Privacy Policy or to whom DIY Deck Solutions is obliged by applicable law or regulation to make the disclosure,

Any other party where DIY Deck Solutions has obtained your consent or authorization.


To advertise and market to you, and to consumers who are similar to you,

To perform services on our behalf, including providing customer service, processing or fulfilling orders, account maintenance, processing payments, and quality control,

For risk management purposes, identity verification, information security, fraud detection and prevention,

Undertaking internal research, operational efficiencies and improvements, product enhancements, and business development purposes,

In connection with legal proceedings, such as responding to a subpoena or court order,

To demonstrate compliance with our regulatory obligations,

To report tax information to relevant tax authorities,

In the event of any planned or actual company reorganization, merger, sale, or transfer, of our business.



You have the right to request that we disclose certain information to you about our collection of your Personal Information. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:The categories of Personal Information we have collected about you,

The categories of sources from which we have collected your Personal Information,

Our business or commercial purpose(s) for collecting or sharing your Personal Information,

The categories of third parties with whom we have shared your Personal Information, and

The specific pieces of Personal Information we have collected about you.

Please note that even if your request is validated, we will not at any time disclose sensitive information such as a consumer’s financial account number, account password, or answers to security questions. We are not required to respond to more than two requests per 12-month period.

You have the right to request that we disclose certain information to you about our disclosures of your Personal Information to third parties. Such information shall cover the 12-month period preceding our receipt of your request. Upon our receipt of your verified request, we will provide you with the following:

The categories of Personal Information we have collected from you,

The categories of Personal Information that we disclosed about you for a business purpose.


We don’t monetize your personal information, however, we sometimes share information with unaffiliated third parties we collaborate with or that provide offers that we think may be of value to you, or with data cooperatives. This sharing of information may be considered a “sale” under California law. If you would like to opt out of our sharing with those unaffiliated third parties for purposes that could be considered “sales” or otherwise for those parties’ own commercial purposes, please click here, [LINK TO OPT-OUT WEB FORM]


You have the right to request that we delete certain Personal Information we collected from you. However, in many cases we cannot delete all or some of it due to our regulatory obligations to retain certain information, or as required or permitted by other applicable laws, such as for fraud prevention and similar purposes.


We will not discriminate against you for exercising your rights under the CCPA, such as denying you products and services, charging you different rates or prices including use of discounts or penalties, or suggesting or providing a different level of service or quality of products to you.


To submit a request to exercise any of your rights provided in this notice, please contact us at use “CCPA REQUEST” in the subject line. You may also write to us at DIY Deck Solutions, LLC. Ft. Loramie, OH. We must be able to verify your identity before we take action on your request. Please provide sufficient information to assist us, including a name and shipping address, and transaction date. Let us know if there is anything specific that you are requesting.

You may also use an authorized agent to exercise your rights on your behalf. If you wish to use an authorized agent, we require that your authorized agent provides written proof to us that he or she is authorized to act on your behalf, and we may also require your authorized agent to verify his or her own identity. To appoint an authorized agent, please contact us at